At 13Prime Software Development, we are committed to delivering high-quality, custom-built software and digital solutions. Due to the bespoke nature of our services, the following refund terms apply:
Payments made for completed services, approved milestones, or delivered software are non-refundable. This includes development, design, consultancy, or deployment work already carried out.
If a project is canceled before any development or design work has started, you may request a partial refund, minus any administrative or consultation costs incurred during the onboarding phase.
All projects require an upfront, non-refundable deposit (typically 20%–50%) to secure resources and initiate planning. This deposit is non-refundable under all circumstances once the agreement is signed and the work is scheduled.
If the client chooses to cancel a project mid-development:
Charges will apply for all work completed up to that point.
A partial refund may be issued for any unused balance, based on time and work logs.
A detailed milestone or hours report will be provided.
Refunds are not issued for maintenance, support, or hosting plans once the service period has begun. You may cancel future renewals with written notice.
In rare cases where the delivered solution does not meet the agreed-upon scope, we may review your request and offer a refund at our sole discretion, provided it is submitted within 7 days of delivery.
To initiate a refund request or cancellation, contact us at:
📧 Email: contact@13primesoftware.dev
📞 Phone: +1 (364) 999-7906
